During the summer months we have adjusted opening hours. Read more.
Evidensia Dierenklinieken B.V. / Evidensia NL Dierenklinieken B.V. / Dierenkliniek Het Hart van Zuid ("we") make every effort to protect and respect your privacy.
This policy sets out the basis on which we process any personal data that we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal information and how we process it. By using our practices for veterinary services or visiting our website, you accept and agree to the practices described in this policy.
For the purpose of the General Data Protection Regulation, the Processing Officer is Evidensia Nederland B.V., with its registered office at 3451 HJ Vleuten, Wilhelminalaan 6.
We may collect and process the following data about you:
Data that you provide to us. You can provide us with information about yourself by filling in forms on our website or by communicating with us by telephone, e-mail, in person in a practice or consulting room or in any other way. This includes data that you provide to us when you commit to providing the services described in our General Terms and Conditions, when you register to use our website, when you register for our services, when you participate in discussion forums or other social media functions on our website, when you participate in a competition, offer or survey and when you report a problem with our website.
Information we collect about you. We may automatically collect the following data for each visit to our website:
Data we receive from other sources. We may receive information about you if you use any of the other websites operated by us or services provided by us.
We may collect and process the following information about you:
In this case, at the time we collected the data, we informed you that it may be shared internally and combined with data collected on this website. In addition, we work closely with third parties (including, for example, business partners, subcontractors for technical, payment and delivery services, advertising networks, statistics providers, search information providers, credit information agencies) and may receive data about you from them. We may also receive information about you if your pet has been referred to us by another practice.
We process your data in order to provide the services and deliver the products defined in our General Terms and Conditions. Our legal basis for processing these data falls into one of the following categories:
We may share the information defined above about you with certain third parties to enable us to supply and provide the products and services defined in our General Terms and Conditions. These include payment processors, insurers, debt collection agencies, referrals to other veterinarians or specialist clinics and laboratories or other service providers who assist us in providing the services for your pet.
We will retain information about you as long as we have a legitimate business interest in doing so. Thereafter, your data will be securely destroyed if possible, or at least anonymised if destruction is technically impossible.
We understand how important it is to keep your data secure and we use a number of technical and organisational measures to ensure this. We only allow access to your data to persons with a legitimate business interest, subject to strict confidentiality. We have processes in place to deal with potential breaches of information security, including communications to you and our regulators where we are required to do so by law.
Under the GDPR, you have the following rights with regard to your data:
If you contact us to exercise any of these rights, we may ask you for details to confirm your identity and verify that your request is valid.
You can contact us through the practice administration.
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